Whilst we want to bring you cycling gifts and
apparel that you love we know sometimes this doesn't always go to
plan, if for any reason you're not happy with your purchase let us
know and we'll be determined and fair in getting it right for
you.
For returns or if you'd prefer a different size, we
politely ask that you use the contact us page within 14 days of its
arrival and tell us the issue and we'll be in touch as soon as
possible.
Products must be returned unused and in the state in
which they were sent. Refunds will be processed upon satisfactory
receipt of the returned goods. We will refund your payment same day
minus the costs of initial shipping and packing charges.
When
returning an order please add a note to tell us which items you are
returning, why you are returning them and whether you would like a
refund, replacement or exchange.
You are responsible for
ensuring correct packing of the product and using appropriate postal
and recorded delivery methods with relevant insurance cover in place. Stride and Seek are not responsible for the loss or damage of any
returned product.
Please address returns/exchanges to:
Stride and Seek
19 Hilton Avenue
Scunthorpe
Lincolnshire
DN15
8BB